Complaints
We have a complaints-handling procedure for insurance clients,
in accordance with FSA rules.
If your association or company is insured with us, we would ask
that you start by logging into our additional insurance pages,
using the name and password you have chosen*, and reading through
them, in case your concern stems from a misunderstanding about the
operation of the scheme.
But if you have a complaint about how we have handled an
insurance matter, please get in touch and we will do our best to
resolve it quickly - if possible, by close of business on the next
working day.
We will acknowledge the complaint in writing promptly, and we
will keep you informed of progress. We will aim to send
a final response at the very latest within 8 weeks of receipt of
the complaint.
Complaints can subsequently be referred to the Financial
Ombudsman Service. This is without prejudice to customers' rights
to take legal proceedings.
Complaints about Ansvar Insurance should be addressed to
them. They can be contacted via their website, http://www.ansvar.co.uk.
* If you haven't yet registered, just let us know and we will
send an email explaining how to do so.
Last Updated: 04 October 2011